Privacy Policy for “My ELTEL”

ARTICLE 1 : PREAMBLE

The purpose of this privacy policy is to inform users of the "My ELTEL" application about:

• The way in which their personal data is collected. Personal data is defined as any information that allows a user to be identified. This includes their first and last names, and their telephone numbers.
• the rights they have regarding this data;
• the person responsible for the processing of personal data collected and processed;
• the recipients of this personal data;
• the application's cookie policy.

This policy supplements the legal notices and the General Terms and Conditions of Use, which can be consulted by users at www.eltelservices.com

ARTICLE 2 : PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Articles 25, 26, 29, 31, 35, and 55 of Law No. 2010/012 on cybersecurity and cybercrime in Cameroon,

1. Installation of mechanisms for securing, monitoring and controlling access to data;
2. Implementation of technical mechanisms to address breaches of data confidentiality, with ANTIC-compliant approval;
3. Prior agreement is required before the storage of personal data;
4. Obligation to provide the data in plain text upon request;
5. Data storage for 10 years;
6. Access to the judge of the data held.

The processing is lawful only if, and to the extent that, at least one of the following conditions is met:

• The person concerned has consented to the processing of their personal data for one or more specific purposes;
• The processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
• The processing is necessary for compliance with a legal obligation to which the controller is subject;
• The processing is necessary to protect the vital interests of the data subject or of another natural person;
• The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

ARTICLE 3 : PERSONAL DATA COLLECTED AND PROCESSED DURING THE USE OF THE APPLICATION

Article 3.1: Data collected 
The personal data collected as part of our business is as follows:

• The beneficiary's phone number
• The payer's phone number

The collection and processing of this data serves the following purposes:

• customer area management,
• monitoring of service quality,

Article 3.2: Data Collection Method
When you use our application, the following data is automatically collected:

• The beneficiary's phone number
• The payer's phone number

They are stored by the data controller under reasonable security conditions for a period of at least ten years. The company may retain certain personal data beyond the periods stated above in order to fulfill its legal or regulatory obligations.

Article 3.3: Data Hosting
The "My ELTEL" application is hosted by ELTEL Services, which is based in Yaoundé, Cameroon. Official contact: 242.18.14.25; eltelservice@gmail.com

ARTICLE 4 : DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1: The data controller 
Personal data is collected by the company ELTEL Services, whose registration number is RCCM: RC/YAO/2013/A/4907. The data controller can be contacted as follows:
By phone at: 242.18.14.25; By email: eltelservice@gmail.com;

Article 4.2: The Data Protection Officer
The data protection officer in the company is:
Mr TAYOU LIENOU ELISEE AYMARD can be reached at 242.18.14.25. If, after contacting us, you feel that your rights are not being respected, you can send information to ANTIC.

ARTICLE 5 : USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING

Any user whose personal data is being processed may exercise the following rights, pursuant to Framework Law No. 2011/012 of 6 May 2011 on Consumer Protection in Cameroon and Law No. 2010/012 on Cybersecurity and Cybercrime in Cameroon.

• Right of access, rectification and erasure of data;
• Right to data portability;
• Right to limit and to object to the processing of data;
• Right not to be subject to a decision based solely on an automated process;
• Right to determine the fate of data after death;
• Right to appeal to the competent supervisory authority.

To exercise your rights, please contact us directly at ELTEL Services by phone or WhatsApp on our official contact at +237 242181425; or by email at eltelservice@gmail.com
In order for the data controller to comply with their request, the user may be required to provide certain information such as their first and last names, and telephone numbers.

ARTICLE 6 : CONDITIONS FOR MODIFYING THE PRIVACY POLICY

The publisher of the "My ELTEL" application reserves the right to modify this Policy at any time to ensure that users of the application comply with applicable law. Any modifications will not affect purchases previously made on the application, which remain subject to the Policy in effect at the time of purchase and as accepted by the user upon validation of the purchase. Users are encouraged to review this Policy each time they use our services, without the need for formal notification.
This policy, published on March 1, 2023